Our delivery service does not include removal of old furniture. The timing of our delivery schedules does not allow us to do this. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online. We only offer this service for full service delivery and free indoor drop off. If you choose free indoor drop off you must bring your used mattress to the entryway.
Delivery fees will vary by location. To get the delivery charge specific to your zip code, visit our delivery options page.
Additionally, we offer free UPS parcel shipping for rugs, pillows, and select tabletop decor.
To view delivery options specific to your area, please visit our Delivery Options page.
If you enter your sales order number on the order tracking page, you'll see where in the delivery sequence you are.
We don't currently offer haul away service for our furniture. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online. We only offer this service for full service delivery and free indoor drop off. If you choose free indoor drop off you must bring your used mattress to the entryway.
Delivery windows scheduled 8-3 or 12-6 will be contacted the day before delivery with a reduced three (3) hour window. Same day delivery of 4-10 or 6-Midnight will not be reduced to a smaller window. To view your delivery date and window click here.
Yes, we take away old mattresses at no extra charge. (We do not remove bed frames) When you complete your purchase online, there is a section for "Special Delivery Instructions" on the shipping address page. Just let us know you'd like to have your mattress removed in that section. Please note, if you select Indoor Drop Off you must bring your used mattress to the entryway. We do not offer mattress removal with our Outdoor Drop Off. Stained or soiled mattresses are not eligible.
Yes, Full-Service Delivery includes set up, assembly, and removal of any packaging. There is no additional cost for this service. For more information please visit our Delivery FAQs Page.
Depending on your zip code, you will be able to choose the delivery date and time. We offer morning and afternoon delivery windows. Some areas only have a single delivery time window to choose from per day. To see the delivery options for your specific zip code, visit our delivery options page.
Yes, we delivery to the east coast. To check the delivery options specific to your zip code, please visit our delivery options page.
To see the exact delivery times specific to your zip code, visit our delivery options page. Please note, to qualify for same day delivery orders must be placed by 4pm.
The Mattress Recycling Council (MRC) – a non-profit organization established by the mattress industry – has developed a recycling program for discarded mattresses to help reduce landfill waste and illegal mattress dumping. In order to fund this program, CalRecycle has authorized a mandatory $10.50 recycling fee that will be collected upon the purchase of any new mattress or foundation (box spring). Additionally, this fee is added even if you do not have an old mattress or foundation. You can find more information regarding this fee here.
To view the delivery times/fees specific to your zip code, visit our Delivery Options page.
Unfortunately, all delivery schedules are created the evening before based on delivery locations, assembly times, and whether or not an item needs to be picked up and returned. This process allows our delivery personnel to best maximize their time spent at each location. If you would like to adjust or request a different delivery time, please, contact our Guest services team at (877) 266-7300.
To see the delivery fees and times specific to your zip code, visit our delivery options page. All our delivery fees are flat rates for unlimited items.
A certificate of insurance or proof of insurance of our delivery team may be provide upon request up to 72 hours prior to your delivery date. Please obtain your specific requirements needed by your building's insurer and submit your request here. The certificate will be emailed to you. Please ensure the certificate meets your building's requirements prior to delivery to ensure the delivery team is granted access to your property.
To see available delivery times for your zip code and delivery fees, please, visit our delivery options page.