Welcome to Our Support Center

Our delivery service does not include removal of old furniture. The timing of our delivery schedules does not allow us to do this. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online. We only offer this service for full service delivery and free indoor drop off. If you choose free indoor drop off you must bring your used mattress to the entryway.

Yes. When you are ready to checkout, there will be a field for "Special Delivery Instructions". It appears on the 2nd page of the checkout process under the "Delivery Address" tab. Please enter any special delivery instructions on there.

For issues related to your delivery, please contact our Delivery Support Team at (877) 266-7300, option 2

Delivery fees will vary by location. To get the delivery charge specific to your zip code, visit our delivery options page.

Additionally, we offer free UPS parcel shipping for rugs, pillows, and select tabletop decor.

To view delivery options specific to your area, please visit our Delivery Options page.

Yes, there is no extra cost for assembly if you choose our Full-Service Delivery option. Please note: when selecting the store pick up or free shipping options you will need to assemble the items at home if assembly is required.

We understand that unforeseen circumstances may occur. Please contact our Guest Services team at (877) 266-730, option #2 to inquire about your delivery. Changes may be subject to additional fees.

Yes, you may convert your order to delivery by going into the store or calling Guest Services at (877) 266-7300 option 2. Please note that the applicable delivery fee will be charged in order to schedule your delivery date.

Yes, with Indoor Drop Off our team will place the item(s) just inside the front door of your residence. With Full-Service our team will assemble the item(s) in your room of choice.

If you enter your sales order number on the order tracking page, you'll see where in the delivery sequence you are.

We don't currently offer haul away service for our furniture. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online. We only offer this service for full service delivery and free indoor drop off. If you choose free indoor drop off you must bring your used mattress to the entryway.

Delivery windows scheduled 8-3 or 12-6 will be contacted the day before delivery with a reduced three (3) hour window. Same day delivery of 4-10 or 6-Midnight will not be reduced to a smaller window. To view your delivery date and window click here.

We offer free shipping on all orders. Please note, assembly is not included and additional charges may apply for deliveries outside of regions where our stores are located.

Yes, we take away old mattresses at no extra charge. (We do not remove bed frames) When you complete your purchase online, there is a section for "Special Delivery Instructions" on the shipping address page. Just let us know you'd like to have your mattress removed in that section. Please note, if you select Indoor Drop Off you must bring your used mattress to the entryway. We do not offer mattress removal with our Outdoor Drop Off. Stained or soiled mattresses are not eligible.

Yes, Full-Service Delivery includes set up, assembly, and removal of any packaging. There is no additional cost for this service. For more information please visit our Delivery FAQs Page.

Depending on your zip code, you will be able to choose the delivery date and time. We offer morning and afternoon delivery windows. Some areas only have a single delivery time window to choose from per day. To see the delivery options for your specific zip code, visit our delivery options page.

Yes, we delivery to the east coast. To check the delivery options specific to your zip code, please visit our delivery options page.

To see the exact delivery times specific to your zip code, visit our delivery options page. Please note, to qualify for same day delivery orders must be placed by 4pm.

For Full Service Delivery and Indoor Drop Off someone 18 years or older must be present to sign for delivery. No signature is required for Outdoor Drop Off.

The Mattress Recycling Council (MRC) – a non-profit organization established by the mattress industry – has developed a recycling program for discarded mattresses to help reduce landfill waste and illegal mattress dumping. In order to fund this program, CalRecycle has authorized a mandatory $10.50 recycling fee that will be collected upon the purchase of any new mattress or foundation (box spring). Additionally, this fee is added even if you do not have an old mattress or foundation. You can find more information regarding this fee here.

To view the delivery times/fees specific to your zip code, visit our Delivery Options page.

Unfortunately, all delivery schedules are created the evening before based on delivery locations, assembly times, and whether or not an item needs to be picked up and returned. This process allows our delivery personnel to best maximize their time spent at each location. If you would like to adjust or request a different delivery time, please, contact our Guest services team at (877) 266-7300.

Yes, you can choose a delivery date which works best for your schedule. To obtain an approval on a delivery that is past our 30 day window, from original date of purchase, you will need to contact our Guest Services team to set this up at (877) 266-7300 option 2.

If you only receive the option to pick up an item at a store location upon checkout this may mean that you are out of our normal delivery footprint and you will need to contact our Guest Services team at (877) 266-7300 for further assistance regarding delivery dates and times.

To see the delivery fees and times specific to your zip code, visit our delivery options page. All our delivery fees are flat rates for unlimited items.

A certificate of insurance or proof of insurance of our delivery team may be provide upon request up to 72 hours prior to your delivery date. Please obtain your specific requirements needed by your building's insurer and submit your request here. The certificate will be emailed to you. Please ensure the certificate meets your building's requirements prior to delivery to ensure the delivery team is granted access to your property.

"Dropship" means, instead of delivery, we utilize parcel shipping to get you your items.

To see available delivery times for your zip code and delivery fees, please, visit our delivery options page.

Unfortunately, we do not ship to Canada at this time.

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Welcome to Our Support Center - Delivery/Shipping