Welcome to Our Support Center

Our delivery service does not include removal of old furniture. The timing of our delivery schedules does not allow us to do this. The only exception is the removal of old mattresses. We will remove old mattresses if you notify us at the time of purchase in-store or at checkout online.

Yes. When you are ready to checkout, there will be a field for "Special Delivery Instructions". It appears on the 2nd page of the checkout process under the "Delivery Address" tab. Please enter any special delivery instructions on there.

For issues related to your delivery, please contact our Delivery Support Team at (877) 266-7300, option 2

Delivery fees will vary by location. To get the delivery charge specific to your zip code, visit our delivery options page.

Additionally, we offer UPS parcel shipping for rugs, pillows, and certain tabletop decor. The shipping charge will vary depending on the size of the item. You will see the shipping cost at checkout.

To view delivery options specific to your area, please visit our Delivery Options page.

Yes, there is no extra cost for assembly if you choose our Full-Service Delivery option. Please note: when selecting the store pick up or free shipping options you will need to assemble the items at home if assembly is required.

We understand that unforeseen circumstances may occur. Please contact our Guest Services team at (877) 266-730, option #2 to inquire about your delivery. Changes may be subject to additional fees.

Yes, you may convert your order to delivery by going into the store or calling Guest Services at (877) 266-7300 option 2. Please note that the applicable delivery fee will be charged in order to schedule your delivery date.

Yes, when you select Full-Service Delivery, our delivery personnel will bring the items into the room of your choice and assemble everything for you. Please note, our delivery personnel do not touch existing furniture and are unable to assist in the moving around of furniture that is already in your home.

If you enter your sales order number on the order tracking page, you'll see where in the delivery sequence you are.

We don't currently offer haul away service for our furniture. However, we do remove mattresses and foundations with the exception of adjustable bases which we cannot remove, with the purchase of a mattress/foundation. Mention that you'll need these removed in the "Special Instructions" section of the checkout. Please note, stained or soiled mattresses are not eligible for haul away.

Delivery windows scheduled 8-3 or 12-6 will be contacted the day before delivery with a reduced three (3) hour window. Same day delivery of 4-10 or 6-Midnight will not be reduced to a smaller window. To view your delivery date and window click here.

In some locations, we offer free shipping on orders $500 or more. Please note, free shipping does not include assembly.

Yes, we take away old mattresses at no extra charge. (We do not remove bed frames) When you complete your purchase online, there is a section for "Special Delivery Instructions" on the shipping address page. Just let us know you'd like to have your mattress removed in that section. Please note, stained or soiled mattresses are not eligible.

Yes, Full-Service Delivery includes set up, assembly, and removal of any packaging. There is no additional cost for this service, just the flat rate Full-Service Devilvery fee. For more information please visit our Delivery FAQs Page.

Depending on your zip code, you will be able to choose the delivery date and time. We offer morning and afternoon delivery windows. Some areas only have a single delivery time window to choose from per day. To see the delivery options for your specific zip code, visit our delivery options page.

If you are inquiring about whether or not an item is still available or in our inventory please email webhelp@livingspaces.com or Click the "chat" tab below for live chat. (If you do not see a "chat" tab we do not currently have someone available, so please email us at webhelp and we will help find an answer for you. ) If you wish to know if an item is available at a specific store location. Please view the "Displayed at these stores" tab just to the right of the product image.

We now offer Full-Service Delivery and Shipping to the East Coast. Additionally, some items are eligible for parcel shipping nationwide. To check the delivery options specific to your zip code, please visit our delivery options page.

To see the exact delivery times specific to your zip code, visit our delivery options page. Please note, to qualify for same day delivery orders must be placed by 4pm.

Our delivery teams are required to obtain a signature. Anyone over 18 years of age can sign for the delivery.

The Mattress Recycling Council (MRC) – a non-profit organization established by the mattress industry – has developed a recycling program for discarded mattresses to help reduce landfill waste and illegal mattress dumping. In order to fund this program, CalRecycle has authorized a mandatory $10.50 recycling fee that will be collected upon the purchase of any new mattress or foundation (box spring). Additionally, this fee is added even if you do not have an old mattress or foundation. You can find more information regarding this fee here.

To view the delivery times/fees specific to your zip code, visit our Delivery Options page.

Unfortunately, all delivery schedules are created the evening before based on delivery locations, assembly times, and whether or not an item needs to be picked up and returned. This process allows our delivery personnel to best maximize their time spent at each location. If you would like to adjust or request a different delivery time, please, contact our Guest services team at (877) 266-7300.

Yes, you can choose a delivery date which works best for your schedule. To obtain an approval on a delivery that is past our 30 day window, from original date of purchase, you will need to contact our Guest Services team to set this up at (877) 266-7300 option 2.

If you only receive the option to pick up an item at a store location upon checkout this may mean that you are out of our normal delivery footprint and you will need to contact our Guest Services team at (877) 266-7300 for further assistance regarding delivery dates and times.

To see the delivery fees and times specific to your zip code, visit our delivery options page. All our delivery fees are flat rates for unlimited items.

A certificate of insurance or proof of insurance of our delivery team may be provide upon request up to 72 hours prior to your delivery date. Please obtain your specific requirements needed by your building's insurer and submit your request here. The certificate will be emailed to you. Please ensure the certificate meets your building's requirements prior to delivery to ensure the delivery team is granted access to your property.

"Dropship" means, instead of delivery, we utilize parcel shipping to get you your items.

To see available delivery times for your zip code and delivery fees, please, visit our delivery options page.

Unfortunately, we do not ship to Canada at this time.

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Welcome to Our Support Center - Delivery/Shipping