Shipping FAQs

Shipping versus Full-Service Delivery

Note: Shipping option currently available in select markets in CA, AZ, TX and NV. Check your zip code to determine availability in your area.

Full-Service DeliveryFull-Service Delivery Shipping
Fees $99* FREE*
on orders over $99
Room-of-Choice delivery

Inside first dry location of residence 

Full assembly of all items
Removal of boxes and debris
Removal of old mattress with purchase of new mattress
    For orders under $99, there is a shipping fee depending on your ZIP Code.

A person 18+ must be present to receive delivery.

* Additional charges may apply for delivery outside of regions where stores are located.

Check your delivery fee by ZIP Code ›

Check your delivery fee by ZIP Code ›

** For orders under $99, there is a shipping fee depending on your ZIP Code

Full-Service Delivery Full-Service Delivery

  • Placement of item(s) in room(s) of choice
  • Assembly of all items
  • Removal of all boxes and debris

Full-Service Delivery FAQ

Does Living Spaces offer Same Day and Next Day delivery?

Due to recent COVID-19-related developments, Same Day and Next Day delivery options are unavailable until further notice.

Is there a minimum purchase required to qualify for Full-Service Delivery?

No minimum purchase is required, but additional fees may apply.

Can I track my order?

Yes. Once your order is confirmed, you will receive a delivery confirmation email from Living Spaces. When you receive the delivery confirmation email, please allow up to 48 hours for tracking information to be updated on the delivery carrier's website. We recommend tracking your order to ensure it is delivered successfully.

Does Living Spaces deliver to all 50 States and P.O. Boxes?

Living Spaces delivers to the lower 48 states but does not deliver to P.O. Boxes. Same Day and Next Day options are not available in all markets. To determine eligibility, please view your delivery options here.

What are the exchange/return fees associated with Full-Service Delivery items?

Returns on regular stock items will require a 10% restock fee plus a pickup fee of $99. In compliance with COVID-19 safety measures, store furniture drop-off will not be an option available to our guests.

Exchanges on regular stock items for greater or equal value require a 5% restock fee plus an additional delivery fee. Exchanges on regular stock items for lesser value require a 10% restock fee plus an additional delivery fee.

For more information on exchanges and returns, please click here.

Will I be notified when my Delivery is on its the way?

Yes, you will receive an email before your delivery date. You may check for real-time updates on the day of your delivery. Click here to track your delivery.

I qualify for free shipping; may I change my delivery method from Full Service to Free Shipping?

Yes, you may change your delivery method by clicking here. If your delivery date is less than 48 hours away, then we will not be able to reschedule your delivery.

 Shipping

  • Placement of item(s) inside first dry location of residence 
  • Assembly not included
  • No removal of boxes or debris
  • Same Day Delivery available in certain areas for purchases made before 4:00pm

Shipping FAQ

What is the minimum purchase subtotal needed to qualify for Free Shipping?

The minimum purchase subtotal needed to qualify for free shipping is $99. Taxes and Care Free fees are not included in the subtotal.

Do Clearance or Accessories items qualify for Free Shipping?

Accessories and Clearance items are accounted for to meet the $99 minimum purchase subtotal to qualify for free shipping. All accessories qualify for free parcel shipping.

May I purchase a Care Free Plan to reach the $99 order minimum to be eligible for Free Shipping?

No, the $99 minimum applies to products only. It does not include the Care Free cost or sales tax.

What is the shipping fee for orders less than the $99?

There is a flat shipping fee of $59 for all orders less than $99. Shipping fees may vary for regions outside of our standard service areas. Regions outside of our service area may also be ineligible for Free Shipping.

Is free shipping available for all regions?

Regions outside of our service areas may be ineligible for free shipping. Check our delivery options page for availability.

How soon can I expect my items under the Shipping plan?

Items sent via Free Shipping can be scheduled as early as 2 days from purchase. Check your estimated delivery time here.

When can I expect my shipment?

Due to recent COVID-19 developments, shipping deliveries are now completed Tuesday-Saturday. A 3-hour window will be provided the night before shipment for all standard service areas.

Must I be present during the time of delivery?

Yes, a person 18 years or older is required to be home and sign to accept the shipment. However, with recent COVID-19 concerns, guests may have delivery staff sign for the shipment after a successful completion of verification questions.

Where will my furniture be placed, upon delivery, under the Shipping plan?

For single family homes, the placement of items will be inside of the front door or garage.

For apartment buildings with a lobby, the placement of items will be in the lobby.

For apartment building without a lobby, the placement of items will be inside the apartment’s front door.

Does the Shipping plan include unpacking, unwrapping, assembly, or the removal of packaging?

No.

Does the Shipping plan include pickup and removal of my old mattress?

No. Only mattress orders with Full Service Delivery include removal of old mattress.

What are the exchange/return fees on items delivered via Shipping?

Returns on regular stock items will require a 10% restock fee plus a pickup fee of $59. In compliance with COVID-19 safety measures, store furniture drop-off will not be an option available to our guests.

Exchanges on regular stock items for greater or equal value require a 5% restock fee plus an additional delivery fee. Exchanges on regular stock items for lesser value require a 10% restock fee plus an additional delivery fee.

For more information on exchanges and returns, please click here.

What are the customer packaging requirements for exchanges and returns?

Products delivered via shipping (not Full Service Delivery) are required to be placed back into their original packaging for all exchanges and returns. Products not returned to their original packaging will not be accepted.

Once a delivery truck has been dispatched, will I be charged for any Not at Home, Reschedule or Missed Delivery situations? If so, what amount?

Yes, there will be a fee if you are not present at the time of delivery or do not reschedule 48 hours before your delivery date. The fee for a rescheduled delivery is $59.

May I change my delivery method from Shipping to Full Service?

Yes, you may change your delivery method by clicking here. Please note that if your delivery date is less than 48 hours away, rescheduled delivery will not be possible.

I lost my assembly instructions; can Living Spaces send me another copy?

Product assembly instructions are available on our Living Spaces website. Select the product for which you require instructions. Within the webpage for the selected product, assembly instructions can be found by scrolling down to the bottom of the “Product Details” section. If the product is no longer showing online, our Guest Services team will be happy to send you a copy. You can quickly contact Guest Services via chat by clicking here. Use JavaScript to launch chat when clicking here.

Parcel ShippingParcel Shipping

  • If you buy more than one item, there will be a separate charge per item.
  • UPS Ground shipping is available in the Continental US only.

Parcel Shipping FAQ

What items are delivered via Parcel Shipping?

Select furniture and accessory items will ship directly from the manufacturer via UPS (Ground or Freight). A separate tracking number will be provided by UPS, but you may track your entire order using the Living Spaces’ tracking tool.

Is Parcel Shipping free?

Yes. Enjoy free Parcel Shipping nationwide for all our rugs, pillows, wall art, other home accessories, and select furniture items. No minimum amount is required.

May I request Parcel Shipping?

No need to request it. Items available for Parcel Shipping will automatically be setup for Parcel Shipping when you checkout.