Delivery FAQ

Delivery Options at a Glance


Full-Service DeliverySignature Required*

Indoor Drop OffSignature Required*

Outdoor Drop OffNo Signature Required
Fees $99**

One flat rate for unlimited items

FREE** FREE**
Room-of-Choice delivery

delivered inside your front door

delivered outside your doorstep

Full assembly of all items
Removal of boxes and debris
Same Day Delivery
Removal of old mattress with purchase of new mattress

*A person 18+ must be present to receive delivery for Full-Service Delivery and Indoor Drop Off.

**Delivery availability and fees are determined by ZIP code. Additional charges may apply for delivery outside of regions where stores are located.

Check your delivery availability and fee by ZIP Code ›

Full-Service Delivery

  • Placement of item(s) in room(s) of choice
  • Assembly of all items
  • Removal of all boxes and debris

Full-Service Delivery FAQ

Does Living Spaces offer Same Day and Next Day delivery?

Yes, Living Spaces offers Same Day and Next Day delivery in qualifying areas. To check availability in your area visit our Delivery Options Page.

Is there a minimum purchase required to qualify for Full-Service Delivery?

No minimum purchase is required, but additional fees may apply.

Can I track my order?

Yes. Once your order is confirmed, you will receive a delivery confirmation email from Living Spaces. When you receive the delivery confirmation email, please allow up to 48 hours for tracking information to be updated on the delivery carrier's website. We recommend tracking your order to ensure it is delivered successfully.

Does Living Spaces deliver to all 50 States and P.O. Boxes?

Living Spaces delivers to the lower 48 states but does not deliver to P.O. Boxes. Same Day and Next Day options are not available in all markets. To determine eligibility, please view your delivery options here.

What are the exchange/return fees associated with Full-Service Delivery items?

Returns on regular stock items will require a 10% restock fee plus a pickup fee of $99. In compliance with COVID-19 safety measures, store furniture drop-off will not be an option available to our guests.

Exchanges on regular stock items for greater or equal value require a 5% restock fee plus an additional delivery fee. Exchanges on regular stock items for lesser value require a 10% restock fee plus an additional delivery fee.

For more information on exchanges and returns, please click here.

Will I be notified when my Delivery is on its the way?

Yes, you will receive an email before your delivery date. You may check for real-time updates on the day of your delivery. Click here to track your delivery.

I qualify for free shipping; may I change my delivery method from Full Service to Free Shipping?

Yes, you may change your delivery method by clicking here. If your delivery date is less than 48 hours away, then we will not be able to reschedule your delivery.

Indoor Drop Off

  • Just inside the front door of your residence
  • Assembly not included
  • No removal of boxes or debris

Indoor Drop Off FAQ

What is the minimum purchase subtotal needed to qualify for free Indoor Drop Off?

There is no minimum purchase amount. Orders selecting Indoor Drop Off ship for free in our local delivery markets. For markets outside of our local delivery networks, delivery fees may apply.

Do Clearance or Accessories items qualify for Indoor Drop Off?

Accessories and Clearance items do qualify for Indoor Drop Off. All accessories also qualify for free parcel shipping.

Is Indoor Drop Off available for all regions?

No, regions outside of our local service areas may be ineligible for free Indoor Drop Off. Check our delivery options page for availability.

How soon can I expect my items with Indoor Drop Off?

Items sent via Indoor Drop Off can be scheduled as early as next day from purchase. Check your estimated delivery time here.

When can I expect my shipment?

A 3-hour window will be provided the night before shipment for all standard service areas.

Must I be present during the time of delivery?

Yes, a person 18 years or older is required to be home and sign to accept the shipment. However, with recent COVID-19 concerns, guests may have delivery staff sign for the shipment after a successful completion of verification questions.

Where will my furniture be placed, upon delivery, under the Indoor Drop Off shipping plan?

For single family homes, the placement of items will be inside of the front door or garage.

For apartment buildings, the placement of items will be inside the apartment’s front door. Elevator is required if delivery is above two flights of stairs.

Does Indoor Drop Off include unpacking, unwrapping, assembly, or the removal of packaging?

No.

Does Indoor Drop Off include pickup and removal of my old mattress?

Yes. For guests who purchase a new mattress, removal of a used mattress is available when Indoor Drop Off or Full-Service Delivery is selected. But Living Spaces will not remove any mattresses that are contaminated and pose a risk to personnel or equipment.

What are the exchange/return fees on items delivered via Indoor Drop Off?

Returns on regular stock items will require a 10% restock fee plus a pickup fee of $59.

Exchanges on regular stock items for greater or equal value require a 5% restock fee plus an additional delivery fee. Exchanges on regular stock items for lesser value require a 10% restock fee plus an additional delivery fee.

For more information on exchanges and returns, please click here.

What are the customer packaging requirements for exchanges and returns?

Products delivered via shipping (not Full Service Delivery) are required to be placed back into their original packaging for all exchanges and returns. Products not returned to their original packaging will not be accepted.

Once a delivery truck has been dispatched, will I be charged for any Not at Home, Reschedule or Missed Delivery situations? If so, what amount?

Yes, there will be a fee if you are not present at the time of delivery or do not reschedule 48 hours before your delivery date. The fee for a rescheduled delivery is $59.

May I change my delivery method from Indoor Drop Off to Full Service?

Yes, you may change your delivery method by clicking here. Please note that if your delivery date is less than 48 hours away, rescheduled delivery will not be possible.

I lost my assembly instructions; can Living Spaces send me another copy?

Product assembly instructions are available on our Living Spaces website. Select the product for which you require instructions. Within the webpage for the selected product, assembly instructions can be found by scrolling down to the bottom of the “Product Details” section. If the product is no longer showing online, our Guest Services team will be happy to send you a copy. You can quickly contact Guest Services via chat by clicking here.

Outdoor Drop Off

  • Just outside the front door of your residence
  • Assembly not included
  • No removal of boxes or debris
  • No pickup or removal of used mattresses (must select Indoor Drop Off or Full-Service Delivery)
  • Outdoor Drop Off is not available in all markets

Outdoor Drop Off FAQ*

*FAQ from Indoor Drop Off also applies unless specified below.

When can I expect my shipment?

Deliveries are generally made within an 8am – 6pm time frame. You will be provided with a 3-hour delivery window via email the day before delivery for all standard service areas.

Must I be present during the time of delivery?

No. Your items will be placed in front of your door and you will receive an email notification with a picture indicating delivery.

Where will my furniture be placed with Outdoor Drop Off?

For single family homes, items will be placed outside of the front door or garage.

For apartment buildings, items will be placed outside the apartment’s front door. Elevator is required if delivery is above two flights of stairs.

Does Outdoor Drop Off include pickup and removal of my old mattress?

No, pickup and removal of used mattresses is not included as part of Outdoor Drop Off. Instead, if you are purchasing a new mattress from Living Spaces and want pick and removal of your used mattress, you should select either Indoor Drop Off or Full-Service Delivery.

What happens if my package is stolen?

Once your Outdoor Drop Off order has been delivered, Living Spaces will email you a notification of delivery which will include a link to a photo of the delivery. Once delivered, Living Spaces is not liable for theft or damage. In the case of theft, you should contact your local authorities.

What if it is raining or snowing?

In the case of inclement weather such as rain or snow, Living Spaces may attempt to deliver your order in an area protected from the elements (e.g. covered porch). Alternatively, Living Spaces may attempt to contact you to deliver via Indoor Drop Off. If neither option is available, your delivery may need to be rescheduled.

Parcel ShippingParcel Shipping

  • If you buy more than one item, each item will ship separately.
  • UPS Ground shipping is available in the Continental US only.

Parcel Shipping FAQ

What items are delivered via Parcel Shipping?

Select furniture and accessory items will ship directly from the manufacturer via UPS (Ground or Freight). A separate tracking number will be provided by UPS, but you may track your entire order using the Living Spaces’ tracking tool.

Is Parcel Shipping free?

Yes. Enjoy free Parcel Shipping nationwide for all our rugs, pillows, wall art, other home accessories, and select furniture items. No minimum amount is required.

May I request Parcel Shipping?

No need to request it. Items available for Parcel Shipping will automatically be setup for Parcel Shipping when you checkout.