What Does ‘Open Box’ Mean?

Shopping open box isn’t the same as shopping used. While used can refer to anything that has been previously used, an open box item's condition has to meet specific requirements by our returns inspections team. Open box items come in three categories:

Like New: Like New condition products have not been taken out of the original packaging.

Very Good: These items are not in the original packaging, but have not been used.

Good: Good condition items are gently used and may have minimal signs of wear.

Open box items go through an inspection process by our returns team to ensure they meet one of three conditions: Like New, Very Good or Good. (All of these are considered excellent working condition.) While we do not sell “used items," it is a term you may hear across the industry meaning, simply, “something that has been used before.” While mostly referring to electronics, refurbished items like cell phones and laptops have been previously purchased, used as a display model or floor model, or deemed defective; they are made to be like brand new again with necessary repairs. And finally, there’s “new”: this is the term referring to any product that has never before been used.

The one disadvantage to shopping open box? The return policy is that it's final sale and can’t be returned. This makes it hard for those who aren’t 100% sure that this is a purchase they want to keep before buying.

When buying open box, look for something you need and know you’ll want to keep. In terms of product quality, each open box item must pass through our returns inspection team for dents and other signs of wear. For items labeled Like New, these appear very much like new items. You won’t see any signs of wear and tear for this reason, which means you can just focus on the styles of the products you like most without worrying about condition.

No, open box items cannot be returned.

Compared to retailers’ sticker price for the new products, open box products always come at a heavily discounted price. No matter where you’re shopping, they go fast: grab the deals while you can!