Product Warranty Claim

What to Expect

We will review your claim to confirm the item and issue are all covered by the Living Spaces Limited One (1) Year Warranty. Please review the warranty guidelines before filing a claim to educate yourself on the coverages and exclusions of our warranty.

The claim process will require the following from you:

  • Detailed description of the issue
  • Detailed explanation of how the issue occurred
  • Overall photo of the affected item
  • Photo of the issue

The speed of processing your claim is determined by how much detail you provide. Please be as specific as you can so we may quickly identify the best resolution for your claim. You should expect to receive a response within three business days.

What is Covered
  • Manufacturer defects in workmanship or materials up to (1) one year
  • Structural defects in materials or workmanship on frames not caused by neglect or abuse up to (3) three years
  • Breakage or detachment of springs not caused by neglect or abuse up to (3) three years
What is Not Covered
  • Accidental stains or damage
  • Normal wear and tear
  • Customer modifications
  • Fabric damage due to fabric protection application
  • Colorfastness or dye lot variations of fabrics
  • Damage caused by neglect, abuse, misuse or accidents
  • Any condition resulting from incorrect or inadequate maintenance, cleaning or care (e.g. excessive pet hair)
  • Non-residential use or use for which the product was not designed
  • Settling of cushions due to normal wear and tear
  • Piling or wrinkling in fabric
  • Seam separation due to customer modification, neglect, or abuse
  • Fabric fading or discoloration due to elements such as sunlight
  • Water damage to electrical components
  • Natural wood grain characteristics
  • All accessories, rugs, clearance or floor model furniture sold "as-is”
  • Furniture used for commercial or institutional purposes including but not limited to home daycare, business and rental purposes

The Living Spaces Warranty does not cover the cost of labor and transportation. For more information see the guidelines for the Living Spaces One (1) Year Limited Warranty.

Photo Examples

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