Ideas + Advice

Shopping Basics

How to Customize a Special Order Item Online


Dozens of stylish designs are eligible for customization at no additional charge. Through the convenient online tool, you can choose from a wide variety of fabrics, colors, and prints from the comfort of your own home.

Find Special Order Eligible Products

Every special orderable product has a bright, colorful icon to show that custom options are available. If you’re looking for an easier way to distinguish the items in the special order program, simply visit our “Make It Yours” page.

special order color swatches

Using the Product Configuration Tool

Once you are on the product page of the item you wish to purchase, you’ll see a colorful swatch icon with the words “Select custom colors & fabrics” next to it. Click the icon—which is located directly above the “Add to Cart” button—and you’ll be redirected to the Product Configuration tool.

special order configuration

1. Select Body Fabric

Once in the tool, click on the “Customize” tab, and then click on the word “Body”. Click on a fabric swatch to see your choice of fabric reflected on the model.

special order accent pillow configuration

2. Select Pillow Fabrics

Next, you’ll be able to select prints and fabrics for any toss pillows or kidney pillows. Select the fabric for each of the subsequent rows in the chart and you’ll see the finished product.

special order share with friends

3. Share with Friends

At the bottom right-hand side of the tool, you’ll find printer and envelope icons. Click here to print and/or email a friend your finished design.

4. Add to Cart

Once you’ve decided you can’t live without your customized design, you can add the item to your cart by clicking the orange “Add to Cart” button on the right side of the tool. From there, you’ll proceed to check out and complete the transaction as you normally would.

Special Order Approval

Within a few days, you will receive fabric swatches in your selected colors delivered via UPS. If you decide to move forward with your selection, you can approve the special order with a few simple steps:

  • Sign into your account
  • View order history
  • Click the order number that contains your special order
  • Click the orange button to “Approve Special Order Item”

Once the item/items have been approved, the manufacturer will begin production. This process takes approximately 2-4 weeks. Once your order arrives in the distribution center, our Guest Services team will give you a call to schedule delivery or pick up.

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