VIP CARE PROTECTION PLAN

Terms of Service

This Service USA VIP Care Protection Plan (“Protection Plan”) is a Service Contract between you, the original purchaser and consumer, and Service USA, the administrator and provider of this Service Contract.

  • This Protection Plan is not a cleaning or maintenance contract, insurance policy, or your original manufacturer warranty. It only covers accidental damage from normal household use, as listed in the “WHAT IS COVERED” section, of new furniture.
  • This Protection Plan is only valid for new furniture purchased at the same time as this Protection Plan, and appears on the sales receipt as such. It is valid for five (5) years (“the Term”) from the delivery date of your new furniture. It is not renewable and is non-transferable.
  • If a stain, damage, or defect listed in the “WHAT IS COVERED” section occurs during the Term of this Protection Plan, Service USA agrees to provide Service (“Service”) as outlined in the “SERVICE PROCEDURES” section of this Protection Plan.

Terms of Service

This Service USA VIP Care Protection Plan (“Protection Plan”) is a Service Contract between you, the original purchaser and consumer, and Service USA, the administrator and provider of this Service Contract.

  • This Protection Plan is not a cleaning or maintenance contract, insurance policy, or your original manufacturer warranty. It only covers accidental damage from normal household use, as listed in the “WHAT IS COVERED” section, of new furniture.
  • This Protection Plan is only valid for new furniture purchased at the same time as this Protection Plan, and appears on the sales receipt as such. It is valid for five (5) years (“the Term”) from the delivery date of your new furniture. It is not renewable and is non-transferable.
  • If a stain, damage, or defect listed in the “WHAT IS COVERED” section occurs during the Term of this Protection Plan, Service USA agrees to provide Service (“Service”) as outlined in the “SERVICE PROCEDURES” section of this Protection Plan.

What is Covered

This Protection Plan provides Service for only the items listed in the “WHAT IS COVERED” section of this Protection Plan:

Fabric Upholstered Furniture

  • Stains and grease from all foods and beverages
  • Stains from human body fluids
  • Stains from pet bodily fluids*
  • Vomit*
  • Any puncture, cut, tear, and rip from specific incident
  • Any Cigarette burn from a specific incident
  • Stains from mold or mildew
  • Ballpoint pen ink
  • Grass stains
  • Electric motors and mechanisms
  • Inclining / Reclining mechanisms
  • Inner spring defects*
  • Massage units and components
  • Seam separation
  • Breakage of frames

Leather Upholstered Furniture

  • Any food or drinks normally consumed by humans
  • Stains from human body fluids
  • Stains from pet bodily fluids*
  • Vomit*
  • Any puncture, cut, tear, and rip from specific incident
  • Any Cigarette burn from a specific incident
  • Stains from mold or mildew
  • Stains from blue jean dye and newspaper print transfer
  • Stains from ballpoint pen ink
  • Cracking and peeling*
  • Electric motors and mechanisms
  • Inclining / Reclining mechanisms
  • Inner spring defects*
  • Massage units and components
  • Seam separation
  • Breakage of frames

Wood Furniture

  • Stains from food
  • Any water ring caused by beverages
  • Any scratch, gouge, or chip from a specific incident
  • Any burn or heat mark from a cigarette or hot dinner plate
  • Any warping, lifting or bubbling of veneers
  • Any chip, scratch or breakage of glass or mirrors including curved glass
  • Loss of silvering in mirrors
  • Failure of integral electrical components in wall units or cabinets
  • Broken wooden legs

Adjustable Beds

  • Electric motors and mechanisms
  • Massage units and components

Area Rugs

  • Stains and grease from all foods and beverages

* Qualifies for cleaning or repair services only

What is Not Covered

This Protection Plan provides no Service or benefit for any of the following:

General

  • Any stain or damage that is not specifically listed under the section titled “WHAT IS COVERED”
  • When the actions listed in the “REQUIREMENTS FOR SERVICE” have not been followed
  • Any accumulation of stains or damage, including stains, damage, or soil buildup (as well as perspiration, hair, and body oil) that occurs from repeated use, rather than from a particular incident

Ineligible Furniture & Components

  • Furniture sold with stains or damage prior to delivery (“as is”)
  • Stains or damage to suede or exotic leathers
  • Stains or damage to split-grain leather hides used in seat cushions, back cushions, or arm areas, except for bicast leather
  • Stains or damage to “X” cleaning code fabrics and non-colorfast fabrics and leathers (fabric and leather that lose color when cleaned according to the manufacturer’s cleaning instructions)
  • Components and mechanisms integrated into furniture; including but not limited to, sinks, plumbing TV lifts, fireplace, clocks, and refrigerators

Ineligible Area Rugs

  • Area rugs sold with stains or damage prior to delivery (“as is”)
  • Stains on non-colorfast area rugs (a rug that loses color when cleaned according to the manufacturer’s cleaning instructions)

Improper Maintenance, Care or Misuse

  • Stains or damage on furniture that has not been properly cared for or maintained, as per your manufacturer’s warranty
  • Stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed
  • Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by the furniture or area rug manufacturer
  • Stains or damage called by animals, except pet bodily fluid stains, However, repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for Service
  • Stains or damage due to extensive activities including, but not limited to, cuts, rips, teething marks, tears, and ink or pencil damage
  • Furniture that shows signs of infestation including, but not limited to, insects, termites, cockroaches, and rodents

Manufacturer Quality Issues

  • Stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws
  • Fading color loss or color change
  • Loss of foam resiliency (including body impressions)
  • Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles
  • Damage resulting from defects in design, materials or workmanship, except for damage specifically listed in the “WHAT IS COVERED” section

Non-Household Environments

  • Stains or damage that occur during any delivery or installation process, or before the furniture is delivered to your residence
  • Stains or damage that occur while the furniture is not located within your residence
  • Stains or damage that occur while the furniture is in storage, or being moved to or from storage, or between residences
  • Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare

Wear & Tear Caused By Repeated Use (over time)

    Damage cause by wear such as, but not limited to, the following:

  • Scuffing or other surface abrasions
  • Stains or damage caused by wear
  • Pilling, pulls, snags, or fraying of fabric
  • Loose joints

Miscellaneous

  • Dyes, caustic solutions, and chemicals
  • Odors
  • Feces
  • Stains or damage covered under any manufacturer’s warranties, or under any homeowner’s, renter’s, or other insurance policy
  • Stains or damage caused by structural problems, including but not limited to, sky1ights, roofs, or water pipes
  • Stains or damage caused by appliance malfunctions, including, but not limited to, air conditioners and water heaters
  • Stains or damage caused by fire, smoke, flood, or other natural disaster
  • Stains or damage caused by theft, vandalism, or as a result of any other illegal activity
  • Stains or damage caused by independent contractors such as, but not limited to, maintenance personnel, painters, or other repair or contractor services

Mechanisms & Components

    This Protection Ran does not include Service needed on Parts as a result of any of the following:

  • Installation, set-up, moving or relocation from the originally installed location
  • Negligence, misuse, abuse, improper maintenance, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than technicians who are authorized by the Administrator
  • Improper operating environment
  • Any problem not involving a defect
  • Any damage or malfunction caused by an animal or pet
  • Any damage or malfunction caused by liquids of any kind
  • Dropped product or components (including remote controls)

Additional Terms

  • Falsified information will void this Furniture Protection Plan
  • Customer will be responsible for any charges for missed appointments for service if prior arrangements have not been made

Requirements for Requesting Service

Failure to meet any of the following requirements can result in a denial of Service under this Protection Plan.

    The furniture must have been delivered and installed soil-free and damage-free from the store where it was purchased. You must have performed all routine and preventative maintenance, as recommended by the manufacturer.

  • Any stain, damage, or defect must be reported within ten (10) business days of the date that the stain or damage occurred. To file your claim call 877-512-5246 or visit https://www.warrantyservice.com to file your claim online.
  • If a spill occurs, simply blot with a clean dry cloth. If the stain persists, please contact VIP Care Protection before attempting any further cleaning.

Service Procedures

If Service USA determines that the reported stain or damage is covered under this Protection Plan, Service USA will perform one or more of the following:

  • Service USA may provide a cleaning kit or consultation on how to remove the stain.
  • Service USA may dispatch an authorized technician to remove the stain, repair the defect, or repair the damaged area.
  • Service USA may replace all or part of the affected area, component, or piece of furniture. Dye lots vary and furniture may fade over time, so replacements may not exactly match the color of non-replaced areas.
  • Service USA may provide for a store credit at the original store where purchased in an amount equal to the original purchase price of the affected piece of furniture (“Reselection”). Your Reselection store credit is only valid for 60 days after notification by Service USA.
  • Replacement, or Reselection will complete your coverage under this Protection Plan on the area, component, or piece of furniture. Replaced or Reselected furniture may be eligible for a new Service USA Protection Plan.
  • If you submit a covered claim for a stain, damage, or defect that Service USA is unable to repair and the particular store location where you originally purchased your furniture has closed, no longer carries Service USA as a supplier, changed ownership, or has stopped selling new furniture since your purchase, Service USA will provide a pro rata refund of the original purchase price of this protection Plan, which will fulfill your coverage under this Protection Plan.

OBLIGATIONS OF Service USA UNDER THIS PROTECTION PLAN ARE BACKED BY THE FULL FAITH AND CREDIT OF Service USA AND (EXCEPT IN CERTAIN STATES AS SPECIFIED BELOW) ARE GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY Service USA IS NOT LIABLE UNDER THIS PROTECTION PLAN FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO EITHER THE SERVICES PROVIDED UNDER THIS PROTECTION PLAN OR THE FURNITURE COVERED BY THE PROTECTION PLAN.

You have the right to cancel and return this Protection Plan for a full refund of the purchase price within twenty (20) days after delivery of the Protection Plan to you (or after thirty (30) days in HI & IL or after sixty (60) days in CA). If no Service has been provided under the Protection Plan, the Protection Plan is void and the retailer from whom the Protection Plan was Purchased shall refund to you the full purchase price of the Protection Plan, A cancellation fee equal to the lesser of ten percent (10%) of the Protection Plan price or Fifty and 00/100 Dollars ($50.00) may be deducted from the purchase price, except no fee will be deducted in the following states or where otherwise prohibited by law: AL, AR, CA, HI, MD, MO, NM, NV, NY, SC, TX, VT, WA, WY To the extent that NV law gives you the right to return your Plan after the 20-day period described above, you may request cancellation in writing and Service USA will give you a pro rata refund based on the time remaining under the Protection Plan, less a cancellation fee equal to the lesser often percent (10%) of the Protection Plan price or Twenty-Five and 0011 00 Dollars ($25.00) In CA & IL, the Protection Plan may be cancelled at any time (whether or not you have made a claim) for a pro rata refund based on the time remaining under the Protection Plan, less a cancellation fee equal to the lesser of ten percent (10%) of the Protection Plan price or Twenty-Five and 00/100 Dollars ($25.00), In FL, you may return the Protection Ran at any time for a pro rata refund based on ninety percent (90%) of unearned pro rata premium less any claims that have been paid or less the cost of repairs made

A ten percent (10%) penalty per month shall be added to any refund that is not paid within thirty (30) days of the return of the Protection Plan to the retailer from which the Protection Plan was purchased, The right to return the Protection Plan is nontransferable and applies only to the original Protection Plan purchaser, You may not cancel this Plan after expiration of the applicable return period described above, This Plan may not be cancelled by Service USA; although under certain circumstances your coverage may end following resolution of a claim, as described in the “Service Procedures” section on Page 1. The purchase price of your Protection Plan is listed in your sales receipt. There is no deductible under the Protection Plan, No claims will be paid without prior authorization. You may not sell or transfer your rights under this Protection Plan to another person. Except as provided above, you do not have the right to cancel the Protection Plan if you return the product covered or the product covered is sold, lost stolen or destroyed. You do not have the right to renew this Protection Plan after it expires.

In the following states, unresolved complaints concerning a registrant or questions concerning the regulation of Service Contract providers may be addressed to: NY Department of Licensing and Regulation at PO Box 121, New York, NY; NH: In the event your do not receive satisfaction under this Protection Plan, you may contact the New Hampshire Insurance Department at 21 South Fruit Street Suite 14, Concord, NH 0330 I, or 603-27I-2241;,TX: Department of Licensing and Regulation at P.O. Box 12157 Austin, Texas 78711; SC: South Carolina Department of Insurance, 120 I Main Street, Suite 1000, Columba, SC 29201, or 803-737-6227

AR RESIDENTS ONLY: A claim against the provider shall also include a claim for return of the unearned provider fee

CA RESIDENTS ONLY: I, “McCusker & Company” 1210 Hall Johnson Road Suite 200, Colleyville, Texas 76034, is the Obligor and Administrator of this Protection Plan, Service USA West , LLC to Kingly Home 25422 Trabuco Rd Suite 105-275 Lake Forest, CA 92630 is the, is the distributor, 2. Any incidental payment of indemnity made pursuant to this Protection Plan is limited to $250 per year. 3. The obligations under this Protection Plan are backed by a reimbursement policy issued McCusker & Company Inc” 1210 Hall Johnson Road Suite 200, Colleyville, Texas 76034

WI & UT RESIDENTS: THIS WARRANTY IS SUBJECT TO LIMITED REGULATIONBY THE STATE INSURANCE COMMISSIONER OR DEPARTMENT

WI RESIDENTS ONLY: Wisconsin residents are not required to report damage within five (5) business days as stated above, however notice of loss should be made as soon as reasonably possible, and within one (1) year from the date of loss.