Store Policies

Online and In-Store Purchase Terms & Conditions

Delivery Service Information

Delivery service levels differ based on the type of delivery selected for each individual item purchased. Although we deliver to most locations in the United States mainland, please visit our website at Delivery Availability to check delivery service availability to your delivery zip code.

  • Home Delivery – Living Spaces will deliver larger items in one of three ways:
    • Full-Service Delivery which includes
      • Placement of item(s) in room(s) of choice
      • Assembly of items(s)
      • Removal of boxes and debris
      • Signature required
    • Indoor Drop Off which includes
      • Placement of items(s) inside the front door or garage
      • No assembly of item(s)
      • No removal of boxes and debris
      • Signature required
    • Outdoor Drop Off which includes
      • Placement of items(s) outside the front door
      • No assembly of item(s)
      • No removal of boxes and debris
      • No signature required
  • Parcel Shipping – Living Spaces ships smaller, lighter items like accessories and lamps via courier or mail (e.g., UPS, FedEx, or USPS) which includes
    • Placement of item(s) outside the front door
    • No assembly of item(s)
    • No removal of boxes and debris
    • No signature required

Please check your sales receipt to confirm the type of delivery service that applies to each individual item that you are purchasing (as items in the same order may have different types of delivery service).

Delivery Guidelines

It is your responsibility to ensure that:

  • All furniture items will fit through entryways, doorways, up stairwells, down halls, and around corners into the desired location. If you or LIVING SPACES is unable to place your furniture to the desired location due to fit, you will be charged the appropriate restocking fees (or, for special orders, the non-refundable deposit) in accordance with our return policies.
  • You protect your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. LIVING SPACES will not be responsible for damage to any floors.
  • Orders are cancelled or deliveries are rescheduled within the appropriate time frames. Orders that are cancelled or rescheduled outside of the appropriate time frames will be charged the appropriate fees (including any additional re-delivery fees) and may impact the delivery date.
    • Cancellations and delivery re-schedules must be communicated within 48 hours of PURCHASE.
    • For deliveries within Arizona, California, Nevada or Texas, cancellations and delivery re-schedules must be communicated at least 48 hours prior to DELIVERY.
  • Special delivery requirements are communicated within the appropriate time frames as indicated below. Orders that are cancelled or rescheduled due to special delivery requirements not timely communicated within those time frames will be charged the appropriate fees (including any additional re-delivery fees) and may impact the delivery date.
    • Special delivery requirements must be communicated within 48 hours of PURCHASE.
    • For deliveries within Arizona, California, Nevada or Texas, special delivery requirements must be communicated at least 48 hours prior to DELIVERY.
  • An authorized adult 18+ is present to accept delivery and sign a delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule.
    • No signature required for Outdoor Drop Off

If you need to schedule or change your delivery date after you have finalized your purchase, please visit our website at Change Delivery. If you need to cancel or communicate special delivery requirements after you have finalized your purchase, please contact our Guest Services department at 877-266-7300.

Please note the following:

  • Desired locations must be clear and safely accessible for delivery team to complete delivery.
  • Elevator is required if delivery is above two flights of stairs.
  • For any tight fit, the delivery team may request that you sign a damage waiver prior to attempting delivery.
  • Please check our online delivery fit guidelines to verify the fit of products in your home. Delivery Fit Guidelines.
  • Examples of special delivery requirements that must be communicated within the appropriate time frames indicated above include:
    • need for small trucks to navigate narrow roads and driveways
    • restricted delivery time frames due to local ordinances, construction, or events
    • service elevator reservations
    • proof of insurance or certificate of insurance for high rise and condominium buildings
  • Proof of insurance or certificate of insurance for high rise and condominium buildings requires up to 3 business days to complete submission.
  • LIVING SPACES reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
  • Delivery personnel are not permitted to remove, move or stage any furniture currently in your home.
  • Delivery personnel are not permitted to move or set up electrical equipment (other than electrical equipment being delivered by LIVING SPACES).
  • Personnel will not place rugs under existing furniture.
  • Mattress removal is part of full-service delivery only and is not available in all markets and does not include disassembling existing bedframes. In California only, mattress removal is included with any mattress delivery. LIVING SPACES will not remove used mattresses that are contaminated and pose a risk to personnel, new products or equipment, including those mattresses that are stained, soiled or wet.

On the day of your delivery, you may track your delivery online. Go to Track Delivery. Enter your sales order number to view the progress of your order online.

Pick-Ups — All Locations

For your protection, only the person who placed the order (or person designated at time of purchase) can pick up the items. Please bring the credit card used for the purchase and photo ID with you to the pick-up location. Customer pick-ups are typically left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pick-up items and noting any external signs of damage to our dock team member prior to LIVING SPACES assisting you in loading them into your vehicle. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to LIVING SPACES for servicing or exchange. LIVING SPACES is not responsible for securing merchandise in your vehicle. LIVING SPACES is not responsible for any negligence, transport damage, vehicle damage, vehicle accidents, or personal injuries in connection with your pick up or return of merchandise.

Pick-Up Information

  • Customer pick-up hours of operation: 12pm to 9pm every day. Select locations hours may vary. Please visit Store Information.
  • Same day and next day pick-up may be available based on stock availability and store operating hours.
  • Pick up must be scheduled prior to arrival.
  • No assembly is available.

RETURN, EXCHANGE AND CANCELLATION POLICIES

Please note that return, exchange and cancellation policies differ based on whether item(s) are

  • Regular stock or special order
  • Delivered by parcel

Summary of Return, Exchange and Cancellation Policies:

 
Regular Stock
Special Order
(requires 25% non-refundable deposit)
Returns

Yes, within 7 days of delivery with 10%* restocking fee

* No restocking fee for parcel delivery (other than for mattresses).

No returns
Exchanges

Yes, within 7 days of delivery with no restocking fee on reselections for equal or greater value and 10%* restocking fee on reselections for lesser value.

* No restocking fee for parcel delivery (other than for mattresses).

No exchanges
Cancellations

Yes*, with no fee if cancellation is within 48 hours of PURCHASE. For deliveries within Arizona, California, Nevada or Texas, cancellations must be communicated at least 48 hours prior to DELIVERY. Otherwise, a cancellation fee of 10% shall apply.

* No cancellation for parcel delivery.

Yes, but subject to the 25% non-refundable deposit.


See below for additional details, exclusions and limitations (including those relating to items delivered by parcel and mattress return eligibility); redelivery fees apply; no refund of any delivery fees.

Returns/Refunds

LIVING SPACES accepts returns of regular stock items within 7 days of your delivery. You will be charged a 10% restocking fee on all regular stock furniture returns. Please note the following:

  • Returns are not accepted on Special Order items or as-is marked items.
  • Returns are not accepted on pillows, comforter sets, or other bedding products.
  • Please refer to separate return policy for mattresses and box springs.
  • LIVING SPACES does not charge a restocking fee on accessories such as area rugs, lamps, wall art, artificial plants, decorative pillows and table top accessories.
  • LIVING SPACES reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  • Returned items must be disassembled and in original packaging.
  • If returned items need to be picked up from your home, you will be charged a pickup fee.
  • Your initial delivery fee, if any, is non-refundable.

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, shipping, delivery and handling charges are nonrefundable, and return shipping or pick up fees may apply. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to special orders or pillows, comforter sets, or other bedding products, except for refunds for damaged or defective merchandise.

Exchange Policy

Exchanges of regular stock items are accepted within 7 days of your delivery of the item(s) and must be done at a retail store or by contacting Guest Services at 877-266-7300. Reselections on regular stock items for equal or greater value will not incur any restocking fee but will require an additional redelivery fee. Reselections on regular stock items for lesser value require a 10% restocking fee plus an additional redelivery fee. No exchanges on Special Orders or As-Is item(s).

If the item being exchanged needs to be picked up from your home, you will be charged a pickup fee. You must contact us within 7 days of receiving the item(s) to be exchanged, and the pick-up date must be within 21 days of receipt. If you do not arrange for pick-up or otherwise do not provide the exchanged item on the scheduled pick-up date within the indicated time frames, your exchange will be cancelled and you will be charged the applicable pick-up fee.

Cancellation Policy

Regular stock items can be canceled within 48 hours of PURCHASE. For deliveries within Arizona, California, Nevada or Texas, cancellations must be communicated at least 48 hours prior to DELIVERY. Orders that are cancelled outside of these time frames will be charged a 10% cancellation fee. In addition, orders held over two (2) weeks from purchase at our Customer Pick-Up will be cancelled and charged a 10% cancellation fee.

Special Order item(s) are subject to a 25% non-refundable deposit for all cancellations.

AS-IS Items

As-Is items have no warranties and cannot be returned or exchanged for any reason. All As-Is items must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of your order. As-Is items are not eligible for delivery or shipping.

Special Order Items

Special Orders are manufactured by customer request, and because they are not items that Living Spaces keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Please allow a minimum of two (2) weeks for our suppliers to create and ship your item(s). Once your Special Order arrives, LIVING SPACES will contact you to arrange delivery or pickup. Special Orders must be scheduled for delivery or pickup within two (2) weeks from the time LIVING SPACES notifies you of item(s) being ready. If you do not arrange delivery or pick up of your Special Order, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. It is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that LIVING SPACES is unable to deliver the furniture into the desired location, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. Special Orders are placed immediately with our suppliers.

Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Special Order, you have until 8pm Pacific on the day of purchase to do so at no charge. Any changes or cancellations to Special Order items after 8pm Pacific on the day of purchase will result in the loss of your 25% non-refundable deposit.

Parcel Policy and Return Eligibility

You may not cancel, change quantities, or alter the delivery address once items have been purchased. You may return your purchase for a refund of the merchandise cost within 7 days of delivery (subject to a restocking fee for mattresses). Shipping back to LIVING SPACES will also be at the customer's expense unless refused at time of delivery. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Parcel carriers (e.g., UPS, FedEx, or USPS) will make 3 delivery attempts. In the event that the parcel carrier is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to LIVING SPACES. Once item(s) are received and processed, refunds are generally issued within ten (10) business days. You will not be refunded the original shipping fee.

Parcel items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). UPS Returns.

Price Disclaimer

The prices displayed on the LIVING SPACES website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales or use taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. LIVING SPACES reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

LIVING SPACES Limited One (1) Year Warranty on Manufacturer Defects

LIVING SPACES provides a limited one (1) year furniture warranty against defects in workmanship and material, only. This one (1) year warranty is effective from the date of delivery and covers the cost of defective parts and materials; customers remain responsible for the cost of labor and transportation. To learn more about this limited warranty and how to file a claim please visit our website at Living Spaces Warranty.

Care Free Plan

A separate Care Free Plan, provided by Uniters, may be purchased. To learn more about the extended protection under the Care Free Plan, please visit our website at Care Free Plan.

California Prop 65

LIVING SPACES Furniture upholstery products contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.

Penny Authorization on Your Debit Card

You may see a 1 cent charge on your debit card after you buy online. This is part of our anti-fraud system. The 1 cent charge will fall off your card within 3-4 days. There is no action required on your part.

Sleep Trial Mattresses and Return Eligibility

If you are not completely satisfied with your qualifying mattress*, you have the option of exchanging it for a different selection, or returning it for a refund (minus restocking fees and applicable driver pick up fees). We require that you sleep on your new mattress for a minimum of 30 nights, allowing your body to fully adjust to the new sleeping surface. You are allowed to exchange your initial purchase, or request a refund (minus restocking fees and applicable driver pick up fees), as a one-time offer. Exchanges and/or refunds are only allowed on qualifying mattresses.

  • Sleep trial is available for qualifying mattresses (excluding clearance items). See list below for qualifying mattresses*. All other mattress and box springs sales are final.
  • Sleep trial length differ by brands but you are required to sleep on your new mattress for a minimum of 30 days. See below for qualifying mattresses and applicable sleep trial lengths or check the information leaflet for your specific qualifying mattress to determine the applicable length of the sleep trial.
  • One time offer. If you exchange your qualifying mattress for a different mattress, you cannot return or exchange again. Please also note that your exchange may be limited to the same brand or a limited number of brands.
  • If exchanging your mattress, you will have the option to upgrade to another mattress. If the newly selected mattress has a retail price equal to or higher than that of the originally selected mattress, you are required to pay the difference in price. If the newly selected mattress has a retail price lower than that of the originally selected mattress, you will be refunded the difference in price.
  • All exchanges shall be subject to restocking fees and applicable driver pick up fees.
  • If you decide to return your mattress, the mattress and flat foundation(s) cannot be damaged. This includes, but is not limited to, stains, tears and punctures.
  • The restocking fee is $199 per mattress set (mattress and flat foundation(s)).
  • The pick-up fee is based on the amount charged for your delivery zone return or exchange.
  • Mattress bedding accessories (i.e. pillows, sheets, protectors and adjustable bases) are not refundable, returnable, or exchangeable. If you decide to return the mattress, the retail value of any "free" accessory given during a promotion will be deducted from the refund amount.

Revive Sleep Trial — Qualifying Mattress Collections

90 Day Trial
Tempur-Pedic

Tempur Adapt
Tempur Pro-Adapt
Tempur Luxe Adap
Tempur Pro Breeze
Tempur Luxe Breeze

Beautyrest

Beautyrest Black
Beautyrest Carbondale

Stearns & Foster

Rockewell
Cassatt

100 Day Trial
revive

Premier

120 Day Trial
iComfort by Serta

CF 2000
CF 3000
CF 4000