It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If Living Spaces is unable to deliver your regular stock furniture to the desired location, you will be charged a 10% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
Please notify LSF of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
Your delivery date is scheduled at the point of sale. If you need to change your delivery date after you have finalized your purchase, contact our guest services department at 877-266-7300 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee.
If you choose a TBD delivery, you agree to be available from 8am - 6pm the day of delivery. The LSF dispatch office will email and call you before 9pm the day prior to confirm a specific three (3) hour delivery window. If you have any questions, please call the guest services department, (877) 266-7300 extension #2.
An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.
LSF reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. LSF will not be responsible for damage to any floors.
Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.
On the day of your delivery, you may track your delivery online. Go to www.livingspaces.com/OrderStatus.aspx Enter your order number to view the progress of your order online.