A pick-up fee, equal to the original delivery fee, will be charged if the merchandise being returned needs to be picked up from your home. The initial delivery fee is not refundable. Refunds on purchases made by cash or check will be refunded by mailed check after 10 business days of receipt of returned merchandise. Refunds by credit card take at least 3 business days to post. Wells Fargo returns take at least 10 business days to post to your account. Prices paid at time of purchase are final.

Reselection
You have the option to reselect different furniture if you are not satisfied with your purchase. Reselection must be done within 7 days of customer receipt of furniture. If the new item(s) purchased are of equal or greater value than those being returned, a 5% restock fee applies. If the new item(s) purchased are of lesser value, a 10% restock fee applies. If the reselection requires delivery, a regular delivery fee applies.

Cancellations
If you cancel your order prior to delivery or pick-up for any reason, or cancel specific items from your order, then you will be charged a 5% cancellation fee on the items that were cancelled. If you do not take possession of your furniture within 2 weeks of purchase, your order will be cancelled and a 5% cancellation fee will be charged.

Deliveries
Your delivery time and date is scheduled at the point of sale. If you need to change your delivery time or date after you have finalized your purchase, contact our LSF Customer Service Department at (877) 266-7300 at least 48 hours before your scheduled delivery time, or a new delivery fee will be charged if LSF has already loaded your order onto a delivery truck. An authorized adult must be home during your scheduled delivery window to accept and inspect your delivery and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt. LSF reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.

Warranties
LSF will assist the customer in determining whether an issue is covered under the manufacturer’s warranty. If the product needs to be serviced under the manufacturer’s warranty, it is the customer’s responsibility to deliver the product back to LSF. Neither the manufacturer, nor LSF cover transportation costs from your home to LSF. If requested, LSF can schedule a pickup of the merchandise that requires servicing under the manufacturer’s warranty for a regular delivery fee to that area.

Pick-Ups
It is your responsibility to inspect all pick-up items prior to loading into your vehicle. If an item is picked up that has an imperfection, it is your responsibility to return the item to LSF for servicing. If requested, LSF employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. LSF assumes no responsibility for items that are damaged due to accidents or weather conditions.

As-Is Items
As-Is merchandise has no warranties and cannot be returned or exchanged for any reason. All As-Is furniture must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of the order.